The policy of the Company is to operate under a quality management system that complies with ISO 9001:2000 in order to ensure customer satisfaction.

This policy will be effectively communicated to our staff and customers, and our intention is to continually improve our quality management system.

The objectives of our quality of service include:

• Strive to meet our customers’ delivery requirements 100% of the time
• Provide staff with suitable resources to carry out their responsibilities, as
  evidenced by reviewing resource needs within 30 days of identification
• Reduce the number of nonconforming products per month as measured by
  Customer rejects
• Respond to and reduce the number of customer complaints
• Reply to all quote requests in a timely manner

Deviation from the Company Policy is not permitted without prior written consent of Management.

The designated Quality function of an employee can only be re-assigned by the President.

This Quality Policy will be reviewed at the Management Review Meeting as part of long term planning.